Privacy policy& SMS terms

01 Information we collect

We collect information you provide when you contact us or communicate about a property, including your name, email address, telephone number, property-related details, and the contents of your communications. For text messaging, this includes your mobile number, messages, and records of your opt-in consent and opt-out requests.

Our website hosting and communications providers may process technical information needed to deliver and protect their services, such as IP addresses, browser information, access logs, and message delivery details. Our website does not provide a contact form or collect SMS consent through an online form.

Please do not send passwords, full payment card numbers, Social Security numbers, or other sensitive information by ordinary email or text message.

02 How we use information

We use information to respond to inquiries, communicate with property owners and tenants, provide property management and property care, coordinate rent collection, maintain business records, and protect our services. Where applicable, we also use it to meet legal obligations and manage communication preferences.

We do not sell your personal information or use your mobile information for third-party marketing or promotional purposes.

03 Mobile information & sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

For information other than the protected mobile information and SMS consent described above, we may share only what is necessary with providers supporting our business operations, or when required by law. These other sharing categories do not authorize sharing text messaging originator opt-in data or consent.

Our SMS service uses Zoom Phone and telecommunications carriers to transmit messages. Processing necessary to deliver a message is not permission to sell mobile information or disclose it for marketing.

04 SMS terms & consent

These terms apply if you choose to receive text messages from MK Manage New York. Our messages relate to property management, property care, rent collection, and responses to your inquiries. They are not a subscription to third-party advertising.

• Consent: We obtain your permission before sending SMS messages. Providing a phone number alone or visiting this website does not constitute SMS consent. Consent is not a condition of purchasing services. We do not use purchased contact lists for SMS messaging.
• Frequency: Message frequency varies based on your inquiries, property needs, and ongoing communications.
• Charges: Message and data rates may apply according to your mobile carrier plan.
• Opt out: Reply STOP to stop receiving SMS messages. You may receive a final confirmation of your opt-out; no further SMS messages will be sent unless you opt in again.
• Help: Reply HELP for assistance, email support@mkmanageny.com, or call 315-202-8811.
• Delivery: Message delivery depends on your carrier and network availability. Carriers are not liable for delayed or undelivered messages. Text messaging should not be used for emergencies; call 911 in an emergency.

You may also contact us by email or telephone to withdraw SMS consent or update your contact preferences. Opting out of SMS does not prevent necessary non-SMS communications about your services.

05 Security & retention

We use reasonable safeguards to protect personal information and limit access to those who need it for legitimate business purposes. No method of electronic transmission or storage is completely secure.

We retain information only as needed to provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. Consent and opt-out records may be retained to document and honor your communication preferences.

06 Your privacy choices

You may contact us to request access to, correction of, or deletion of your personal information, or to ask how it is used. We may need to verify your identity before responding. Requests are handled subject to applicable law and any recordkeeping obligations.

Our services are not directed to children under 13. If you believe a child has provided personal information, please contact us so we can address it.

Links to other websites, including services opened from email or telephone links, are subject to those providers’ own privacy practices.

07 Updates & contact

We may update this policy as our practices or legal requirements change. The updated policy will be posted on this page with a revised date. Any new use requiring consent will be subject to obtaining that consent.

For privacy questions or SMS assistance, contact MK Manage New York in Syracuse, New York.